| Status | Explanation | Call routing |
| Available |
reachable, automatically set during office hours AND extension is online/app is active. If your computer and/or your 3CX app is offline, your status is automatically set to offline.
|
Calls ring directly; if call is not accepted, forward external calls to team and internal call to voicemail |
| Away |
Short-term absence (break, lunch), NOT set automatically since 3CX v20 (new app). So please set status manually.
|
Forward external calls immediately to team and internal calls to voicemail or nothing. |
| Do Not Disturb (DND) |
No interruptions wanted (focus work, meetings), automatically set during appointments or meetings, if 3CX knows your calendar. Set it manually if you dobnt want to be disturbed.
|
Forward all calls to voicemail. |
| Work After Hours |
Working outside official hours, weekend and so on.
|
Calls ring directly; Forward to mobile, voicemail, or designated colleague as needed. DO NOT forward to team.
|
| Out of Office | Vacation, long-term absence | Immediate forwarding to voicemail or substitute |
Set your own extension forwarding here: https://intrax.3cx.de/#/settings/status/available/40
Example for HS Team
Set your mobile number here: https://intrax.3cx.de/#/settings
